Operational Excellence comprehends improved efficiency and optimization of core processes with the main objective to secure an improved customer value and return on allocated resources and capabilities.
Within the area of Operational Excellence we support our clients to optimize, align and adapt three dimensions of a business operation that we believe transforms companies to be more efficient and cost effective: (1) aligned business processes to the overall objectives and strategy. Processes that deliver customer value and at the same time manage quality and cost-efficiency in the operations and in the relationship with suppliers, (2) ensure that the organization is aligned to the core processes and an organization that has a lean mindset/behaviors needed to drive continuous improvements, (3) strategic performance management system that ensures target setting and follow-up aligned with the overall strategy, objectives, core processes and lean mindset.
Example of services and assignments:
- Operational Improvement – when the performance and leverage on international markets can be questioned, we support in designing operational improvement and growth initiatives. Initiatives that question current establishment model in relation to the real market potential and the competitive position on the local market as well as a thorough analysis of the sales organization and the local management.
- Sales Effectiveness – when the effectiveness and the efficiency of the sales organization can be questioned, we support to reshape and set-up the company’s sales and distribution. A prerequisite for sales effectiveness is to make sure that the sales organizational structure, channel management, system support, roles, incentives- and performance management is aligned with the company’s overall strategy.
- Performance Management – when the performance is unsatisfied and when the organization is not driving in a common direction, we support in the development and implementation of performance management systems. A system that ensures KPI’s, target setting, follow-up and problem solving that is aligned with the overall strategic direction of the company.